XOS Pulse Privacy Policy

Effective Date: January 1, 2025
Last Updated: August 8, 2025

At McorpCX, LLC, we care deeply about your privacy. This policy explains how we collect, use, and protect your personal information when you use XOS Pulse.

1. What Information We Collect

You have the option to take XOS Pulse anonymously. However, if you choose to register for an account, we collect:

• Your name and email address
• Your company name, size, and industry and other related information
• Your responses to the assessment questions
• Your Internet IP address or your Internet service provider’s IP address and other information your web browser software may automatically provide us

This helps us generate personalized insights about your company’s customer experience maturity.

2. How We Use Your Information

We use your information to:

• Provide you with a customized assessment report
• Improve our tool and services
• Communicate with you about your results or related services (only if you opt in)

We do not sell your personal data to anyone.

3. How We Protect Your Information

We take data security seriously. Your data is stored securely and protected using industry-standard encryption and access controls. We regularly review our systems to keep your information safe.

Just email us at support@xospulse.com if you’d like more information.

4. Sharing Your Information

We may share your data only in these cases:

• With trusted service providers who help us operate our platform (they’re bound by strict confidentiality agreements and comply with data security industry standards)
• If required by law or to protect our rights

We never share your data for advertising or marketing without your permission.

5. Data Retention

We keep your data only as long as necessary to:

• Provide you with your assessment results
• Improve our services
• Comply with legal obligations

If you’d like us to delete your data sooner, just let us know by emailing support@xospulse.com.

6. International Data Transfers

Our servers and service providers may be located in different countries. If your data is transferred outside your country, we make sure it’s protected by:

• Using secure transfer protocols
• Working with providers who follow strong data protection standards
• Putting in place legal safeguards like data processing agreements

We follow global privacy laws to ensure your data stays safe, no matter where it goes.

7. Your Rights

Depending on where you live, you may have rights to:

• Access the data we hold about you
• Correct or delete your data
• Object to or limit how we use your data
• Withdraw your consent at any time

Just email us at support@xospulse.com and we’ll help you out.

8. Cookies and Tracking

We use cookies to improve your experience and understand how our tool is used. You can manage your cookie preferences anytime through your browser settings.

9. Children’s Privacy

Our tool is not intended for children under 13. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this policy from time to time. If we make significant changes, we’ll let you know on our website.

11. Contact Us

Questions? Concerns? Reach out to us at:

McorpCX, LLC
2 Embarcadero Center, 8th Floor
San Francisco, CA 94111
support@xospulse.com